HELP ! Problems with account, etc.

[Isildilmë]

Hi ! Sorry if I repeat other threads, I didn't find any clear answer by now. Here are the problems/questions I face since the threads were upgraded (by the way, I love the change, except for those few things !)

1 : I cannot access to my profile, neither by the "User control panel" link, nor clicking on my name in the left colomn just to see it. It works when I click on the other people's names. It really seems to be a problem with my profile, because other people can't access to my profile neither. I know that some others have this problem, and I can't access to their profile neither...

2 : Are PM still existing ? Not clear for me. I can't find any PM-gift button anymore, and the questions about it seems to be deleted from the FAQ.

3 : If there are no PMs anymore does this mean that everybody as access to sigs and Private messages ? As I can't access to my profile, I don't know if these features will stay.

My PM was suppose to end this week, so I'm wondering what will happen next.

If all of this was explained clearly elsewhere (like a thread to explain everything what is new), thanks for telling me, and sorry to bother !

[sylthian]

Well Isildilme, here we are, just the two of us lonely outcasts.... can't get into user control panel, cant see my own profile... can't see yours... can't find any other thread that covers this, can't get a response from an admin.... perhaps if we swear and say naughty things??? Heck I'd even settle for a cranky Mod Maybe Calma was right and we really are in the Twilight Zone

[Tookish_Traveler]

You could try this to start:

Someone can get to Jon, surely!!!


Jonathan :

jonathan@theonering.com
info@theonering.com


mods@theonering.com

[Daefaroth]

The "Moderators" cannot help with Profile access or the User Control Panel problems.

These are Administrator functions however, the Staff have passed your concerns on to Jonathan.

Premiere Membership (and the additional funtions that entails) is a significant add-on. Jonathan is still working on this. Your patience is appreciated.

You can, of course, still e-mail him if you wish.

[Isildilmë]

Thank you Daefaroth !
I hope nobody feels pressure, I'll be patient, but I was worried because Syl and I seem to be the only ones (that I know of) with this problem, and as I couldn't find any info on that, neither on PM and if they'll come back, I thougth the best thing was to ask, in case that nobody knew we were actually having these problems.

If the Staff already fowarded the problems to Jonathan, I wont bother him more with that, I guess that with all this upgrading he must be more than busy !

I'll just sit there, in a virtual rocking chair, patient and confident.

btw, I can't answer to the private message you wrote me, as I can't access to it... I don't know if my email with the request ever worked, I sent it many times, but if you received it, then your answer as been eaten by the net and I never received it. I'll try again by regular email I guess ! Someday, it will work, I can't believe it can't !

[sylthian]

Thank you Daefaroth. I knew the Mods couldn't help with these issues but I also knew that if I mentioned them one would show up I had left messages through 'contact us' but had received no response what-so-ever so I was concerned that, as I'd already had problems with the profile etc., perhaps those messages weren't going through either.

Will quietly join Isildilme on the rocker and wait...

[Daefaroth]

Thank you for your understanding.

had left messages through 'contact us' but had received no response what-so-ever so I was concerned that, as I'd already had problems with the profile etc., perhaps those messages weren't going through either.

Also, thank you for noting this.

A check of the "contact us" link will be added to the list.

[earendil81]

Thank you Daefaroth !
I hope nobody feels pressure, I'll be patient, but I was worried because Syl and I seem to be the only ones (that I know of) with this problem, and as I couldn't find any info on that, neither on PM and if they'll come back, I thougth the best thing was to ask, in case that nobody knew we were actually having these problems.

If the Staff already fowarded the problems to Jonathan, I wont bother him more with that, I guess that with all this upgrading he must be more than busy !

I'll just sit there, in a virtual rocking chair, patient and confident.

btw, I can't answer to the private message you wrote me, as I can't access to it... I don't know if my email with the request ever worked, I sent it many times, but if you received it, then your answer as been eaten by the net and I never received it. I'll try again by regular email I guess ! Someday, it will work, I can't believe it can't !

I have the same issue ... I must admit I'm happy to know I am not the only one

[Isildilmë]

Yé ! earendil81 joins the club !

lol

[Daefaroth]

Thank you Daefaroth !
btw, I can't answer to the private message you wrote me, as I can't access to it... I don't know if my email with the request ever worked, I sent it many times, but if you received it, then your answer as been eaten by the net and I never received it. I'll try again by regular email I guess ! Someday, it will work, I can't believe it can't !

You are welcome.

I did receive every e-mail you sent to my Moderator address, but it appears you never received my replies.

This is why I tried the PM message.

Do not worry. I am confident that when Jonathan gets the PM system up, we can address your requests first and then look into the e-mail problem.

[Isildilmë]

Oh ! Indeed, I received nothing
Does this mean that you had an answer for me ? Or it still have to be discussed ?...

[Daefaroth]

Oh ! Indeed, I received nothing
Does this mean that you had an answer for me ? Or it still have to be discussed ?...

I believe your very initial request e-mail went astray.

I will prepare a complete transcript of all the e-mails I did receive.

Try sending me another e-mail note to my Moderator account and I will try to Reply to that.

Between us, we should be able to solve our current mail mystery.

[sylthian]

Is work still being done on the problems Isilly and (and others I suspect) have been having? I imagine that the changes going on around here are pretty intense and time consuming ... so still 'patiently' rocking

[Jonathan]

I'm checking into the problem tonight...

[sylthian]

I knew I loved you for a reason Thank you for the attention.

[Jonathan]

Still trying to find a pattern. I'm trying to recreate the issue with another account, but no luck so far. :/

[earendil81]

Jonathan, would it help if you had access to one of our accounts.
Mine is in need of a change of password - I admit I have kept the same for the past ten years but I had one of my emails hacked that had the same one as here. I haven't been able to change it since password seems to be tied to UCP. If it helps I can lend you my info and then when all this is fixed I can change it for something different. Is it something that could work?

[Arassuil]

If this info helps, I've had issues trying to access the UCP on a MAC, but it seems to work in about 2 seconds on a PC Windows 7 IE. I did get it to open on my MAC, but it took a very long time. I watched the wheel for about 5 minutes before I gotinto another screen and forgot about it. I did try to do some changes and it would not react. I tried the MAC with Safari and Chrome.

[Arassuil]

(Double-post-fix) Of course my reply took about 5 minutes before it posted, but I guess it may be because there is work being done on this.

[sylthian]

I'm using a pc windows 7 - zippo, nada, zilch... well you get the idea I actually switched browsers from Mozilla to Explorer with no luck. But at least I'm not feeling so alone - ya know 'misery loves company'

[Isildilmë]

I'm pretty sure it has nothing to do with the computer and program we use, because I can access to the other's profile, while they can too but can't access to mine. So nothing to do with us, except for being aliens and attracting this kind of bugs with our anormal magnetism.

Thank you Jonathan for trying to find what's wrong... I hope we wont have to create new accounts... but of course, that can also happen. If there is something we can do, try, or tell you to help, just tell us what we can do.

*rocks slowly, falls asleep and starts dribbling*

[Ladykat]

I can't access my profile page either.

I can't even log on unless I go to a thread, click "post a reply" and then the log in screen will pop up. Otherwise, there's no link anywhere to the log in screen.

As far as my premier membership goes----paypal screwed that up for me. Seems I no longer have one.

Oh, and as far as computer systems go----I've tried at work (Windows XP) and my home pc (Windows Vista--yeah, I know, Vista sucks)----and nothing seems to work on either one.

LK

[Isildilmë]

I can't access my profile page either.

Join the club *changes the rocking chair for a bigger one so everybody can sit together and wait patiently*

I can't even log on unless I go to a thread, click "post a reply" and then the log in screen will pop up. Otherwise, there's no link anywhere to the log in screen.

That is the only way I found to log too... I didn't find a "log in" button or link... but as we can log in replying, that is a minor problem I think... except when you'd like to quote somebody in your answer or just to edit one of your posts, because you can't do it until you are logged in, and you have to reply to something to log... that is the only little frustration I saw in that.


And about PM, mine was suppose to expire on Nov. 8th, but it didn't change anything... my old sig is still there (but the pic disappeared), and I can't do anything about it because I can't access to my profile.

[sylthian]

**squishes up next to Isildeme**

[Calma]

Ok, it may mean nothing, but I noticed something today
When I scrolled down to see who was on LadyKat was on.
However her name was in red while all the others were in the gray/blue color.
I don't recall ever seeing anyone else in red save for Jon's who is the admin.

Could that be something?
Or just a figment of my over active imagination.
Maybe Isil and syl should see if their names are in red at the bottom of the page.

[Isildilmë]

Ok, it may mean nothing, but I noticed something today
When I scrolled down to see who was on LadyKat was on.
However her name was in red while all the others were in the gray/blue color.
I don't recall ever seeing anyone else in red save for Jon's who is the admin.

Could that be something?
Or just a figment of my over active imagination.
Maybe Isil and syl should see if their names are in red at the bottom of the page.

My name seems to be in this gray/blue you are talking about... ok, I'm colourblind, but this is defenitely not red ... in fact when I go in other thread it's the same colour as others. But maybe it's because it's me ? Maybe if you look in your session my name will appear red ?

Well. I don't know what these name colour mean, but I don't have the impression it has a link... but nice observation !

[Ladykat]

Had to click "post a reply" so I could log on......
That IS strange about the name color thing. I noticed it before, but never thought anything about it. Will have to see if my name is in red now.

LK

[Ladykat]

OK, now my name is in blue!!!

Also, I was trying to edit my last post, and it kicked me out, and said I had to be logged in to post replies.
I thought I WAS logged in.

LK

[Calma]

Ok, so that debunked that idea real quick....

Never was a great mystery solver...

[Isildilmë]

Ok, so that debumked that idea real quick....

Never was a great mystery solver...

But hey, it was a good idea, imagine if the clue was hidding there, it would have help Jonathan big deal !